TSAP
Traffic Analysis
Route Tester
KYC Assistant
IP Intelligence
The Big Board
Support by Sherpa
Account
health: …

Settings & Configuration

Manage data uploads, processing, and automation settings

πŸ“Š Data Management

CDR Data Upload (Beta)

Upload CDR records in CSV format. Required columns: dt, customer_id, term_carrier_id, ulc, term_media_ip, connected_calls, minutes_of_use, acd_seconds, acd_carrier, hip, t_term, result
Uploading...

Data Processing Queue

Monitor and process uploaded CSV data through validation and duplicate checking.
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Recent Upload Sessions
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Daily Data Aggregation

Manually trigger daily aggregation jobs to process new CDR data into summary tables and views.
Last Run: Loading...
Pending Dates: Loading...
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πŸ”οΈ Trek Automation

Scan your BigQuery data to find active carriers and enable Trek automation setup. Smart Match will suggest known carrier profiles for your active carriers.
Set up your email server for automated trouble ticket delivery
Define performance thresholds that trigger Trek automation
Enable diagnostic tools for troubleshooting UI issues

🎨 Appearance

Color Theme

Choose your preferred color scheme. System will follow your device's theme preference.

Traffic Analysis

Monitor network performance and analyze carrier metrics in real-time

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Today's Performance
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Analyzing performance data...
Yesterday's Minutes of Usage
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0
vs yesterday
Yesterday's HIP Score
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HIP average
Trek Alerts
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0
action items waiting for approval

Route Performance Summary

Date Route HIP MOU Connected Calls % Good % KBR % Hangup % Low HIP

Tip: click a row to drill down to IP‑level stats.

Daily Totals

Date Calls Minutes ACD (s) Active Carriers HIP Score

Tip: click a date to drill down to carrier-level data for that day.

πŸ”οΈ Trek, by Telco Sherpa

January 19, 2025
Last Analysis: 8:00 AM ET βœ… 8 Action Items Found

Trek has analyzed your network performance data and identified several opportunities for optimization. Here are our recommendations on how to proceed today:

Priority Carrier Date Issue Description Proposed Action Status Action

IP Intelligence

Carrier identification and geographic analysis of VoIP media endpoints

Total IPs Processed
πŸ“Š
0
unique media endpoints
Carrier Identification
β€”
β€”%
identification rate
Geographic Coverage
🌎
β€”
countries detected
Processing Status
⚑
Ready
last updated: never

Carrier Distribution

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Geographic Distribution

Country Region City IP Count Carriers Percentage

IP Intelligence Details

IP Address Carrier Organization Country City Confidence Last Seen Actions

Carrier Performance Analysis

Carrier IP Endpoints Avg HIP Success Rate Total Calls Grade Details

The Big Board

Comprehensive RTP carrier accountability across all discovered IP addresses

IP Address Registry

IP Address RTP Carrier Organization Country City Confidence Last Seen Customers SIP Carriers

Showing all IP addresses discovered across the platform with RTP carrier identification and usage statistics.

Performance Distribution

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πŸ† Top Performers

⚠️ Attention Needed

Route Tester

Automated SIP route quality testing and fraud detection

Quick Test

Latest Test Results

Job ID: -
Calls Made: 0
Success Rate: -
Status: Ready

Daily Test Summary

Date Trunk Total Calls Answered Passed Failed Pass Rate % Answer Rate % Avg Duration

SIP Response Code Summary

SIP Code Count Percentage Description

Failed Calls Analysis

Call Time Trunk ANI DNIS SIP Code Duration Result Audio Media IP Actions

πŸ”οΈ Trek Carrier Profile Setup

Setting up Trek automation...
1
Basic Info
2
Contacts
3
Preferences
4
Test & Activate

Basic Carrier Information

πŸ’‘ Existing profile found: (% match) -
From user data
✨ Contact information has been auto-populated from our carrier database

Contact Information

Communication Preferences

Test Contacts & Activate Profile

Primary Email Test No email provided
Backup Email Test No email provided

Profile Completion Summary

0% Complete

Manage Trunks

Add/Edit Trunk

Configured Trunks

Name IP Address Tech Prefix Actions

IP‑level stats

Term Media IP RTP Carrier Traffic Share Connected Calls MOU Real ACD HIP Result

πŸ“§ Email Configuration

Email Delivery Method

SMTP Server Settings

SMTP Authentication

SendGrid API Settings

πŸ“‹ Quick Setup Guide:
  1. Create SendGrid account (100 free emails/day)
  2. Generate API Key with "Mail Send" permission
  3. Verify your sender email - Required!
Create API key with "Mail Send" permission
⚠️ Must be verified in SendGrid first

AWS SES Settings

πŸ“‹ AWS SES Setup Guide:
  1. Enable AWS SES in your AWS account
  2. Create IAM user with SES send permissions
  3. Verify sender email/domain
  4. Request production access (remove sandbox mode)
From IAM user with SES permissions
⚠️ Must be verified in AWS SES console

Test Configuration

⚑ Trek Alert Thresholds

Call Quality Thresholds

Alert when HIP score falls below this value
Alert when call success rate falls below this percentage
Alert when call failure rate exceeds this percentage

Performance Monitoring

Alert when performance drops this much from baseline
Only monitor carriers with at least this many calls
Time window for threshold evaluation

Escalation Rules

Expected carrier response time for initial acknowledgment
Escalate to management if no response after this time
Maximum number of escalation levels

Alert Preferences

Minimum time between alerts for the same carrier

Test Thresholds

Test your threshold configuration against current carrier data to see which alerts would be triggered.

🎯 Smart Carrier Matching

Analyzing carriers and finding matches...

Matching Configuration

70%
Lower values will find more potential matches but may include less accurate suggestions.
πŸ“Š
What this does
Analyzes your active carriers and suggests matches from our database of known carriers. This helps streamline profile setup by auto-populating contact information and preferences.

Match Results

Your Carrier Suggested Match Confidence Contact Info Actions

🎯 Suggested Profile Match

Your Carrier
β†’
Suggested Match
Match Confidence

πŸ“§ Contact Information

Primary Contact
Backup & Escalation

βš™οΈ Default Settings

Response SLA:
Contact Method:
Business Hours:
Timezone:
Weekend Support:
ℹ️ Using this profile will automatically fill all contact fields, SLA settings, and preferences. You can still modify any information before saving.

πŸ” IP Lookup Tool

Lookup IP Address

πŸ” Looking up IP information...

Lookup Results

IP Address: -
Carrier: -
Organization: -
Country: -
Region/State: -
City: -
ISP: -
Confidence: -
❌ Lookup failed. Please try again.